Terms of use

Drafts and publication

You can build and preview freely. One gift costs USD $59 once. Payment is confirmed through checkout; hosting starts when publication succeeds. If payment succeeds but publication is still processing, check My gifts or contact support before attempting another purchase.

For 30 days after first publication, you can save and publish content updates to the same gift and link. The recipient and occasion stay fixed. Renewal does not restart editing. Passcode and QR design can be changed separately while hosting is active.

Gift links are unlisted, not listed in a public gallery. Anyone with the link can open an active gift unless passcode protection is enabled. Share the link and passcode only with people you trust.

Prohibited content

Gifts must not include illegal material or non-consensual intimate imagery.

Hosting term

The USD $59 one-time purchase includes the digital gift, letters, photos, voice or music, optional passcode protection, a customizable QR gift card, and the first 12 months of hosting from successful publication.

Renewal is an optional one-time USD $19.99 payment for 12 calendar months from the later of the current expiry or successful renewal payment. It is not an automatic subscription.

We schedule expiry reminders 30 days, 7 days and 1 day before hosting ends, and notices when the grace period starts and is ending. Email delivery is not guaranteed; the exact expiry time is available in My gifts.

Grace period

Gift access ends at expiry. A 14-day grace period provides time to renew and restore access; it is not extra public hosting.

Refund policy

Your initial purchase includes a 7-day money-back guarantee from first successful publication. See Refunds and payment disputes below for how to request a full refund and the separate renewal window. Applicable consumer rights are unaffected.

Retention period

Gift content is retained during paid hosting. After expiry, retained gift data is not automatically permanently deleted at launch. Later removal will follow a separately announced retention policy; indefinite storage is not promised. Necessary billing and security records may be retained.

Deletion period

Contact support@lovefully.app to request deletion. Requests are reviewed and handled through support; immediate automated deletion is not promised. Permanent deletion on hosting expiry is not automatic.

Refunds and payment disputes

7-day money-back guarantee

If you are not happy with your gift for any reason, you are entitled to a full refund of your initial purchase when you contact support@lovefully.app within seven days (168 hours) of first successful publication. Your recipient may already have opened the gift; you do not need to prove a technical fault. Editing, republishing or renewing does not restart this window. If payment succeeds but publication fails, contact support for help or a full refund; the publication-based window has not started.

How to request a refund

Email support@lovefully.app from your purchase account email and include your order reference or gift link. The window is measured by when support receives your request, not when it is processed. Support verifies purchase ownership and timing; eligible requests do not require a reason or proof of a fault. Refunds go to the original payment method. We do not deduct payment-processing fees or charge a refund fee. Your bank or payment provider determines when the refund appears.

Email support@lovefully.app to request a refund.

Renewal refunds

You may request a full renewal refund by contacting support@lovefully.app within seven days of successful renewal payment (168 hours), even if the renewed hosting has already been used. The window is measured by when support receives your request, not when it is processed. Support verifies purchase ownership and timing. After seven days, discretionary renewal refunds are unavailable, except for duplicate charges, billing errors, or where required by applicable law.

After the request window

After the initial-purchase guarantee window, contact support if something goes wrong. Initial-purchase requests outside the window are reviewed individually and are not guaranteed. Duplicate charges, billing errors and applicable consumer rights are unaffected by either seven-day window.

Gift access after a refund or dispute

A full refund of the initial purchase, or an initial-payment dispute, suspends gift access. Partial refunds do not automatically remove access. A full renewal refund removes that renewal's hosting extension without cancelling otherwise-valid hosting; a renewal-payment dispute also reverses that renewal's extension. Gift access ends if no valid hosting remains.

This policy does not limit applicable consumer rights.

Included music credits

Classical recording sources, excerpt edits and licenses

The Kevin MacLeod recordings are licensed under Creative Commons Attribution 4.0 (CC BY 4.0):

• “Gymnopédie No. 1” — Kevin MacLeod (incompetech.com), product name “Rose Afterglow”.
• “Heartbreaking” — Kevin MacLeod (incompetech.com), product name “Midnight Promise”.
• “Windswept” — Kevin MacLeod (incompetech.com), product name “Orbiting You”.

Contact

Legal contact

support@lovefully.app

Support contact

support@lovefully.app

Policy version

2026.10.18.2